Privacy Policy

1. Introduction

Welcome to Gauge & Grain. We respect your privacy and are committed to protecting the personal data of all visitors to our scale modelling centre and website. This privacy policy explains how we collect, use, and safeguard your information when you engage with our layouts, browse our shop, participate in our club workshops, or commission custom builds.

Our communication and data practices use clear, accessible language to ensure you always understand how your personal details are managed.

2. Information We Collect

We only collect the information necessary to provide you with the best possible modelling experience. This may include:

• Contact Details: Your name, email address, phone number, and physical address when placing orders or joining the club.
• Enquiry Notes: Specific requirements, scale preferences, and technical notes provided when requesting a custom layout build.
• Transaction Information: Details regarding purchases made in our hobby shop or workshop booking fees.
• Usage Data: Basic technical interactions with our website to help us improve our digital services.

3. How We Use Your Information

The data we collect is utilized strictly to facilitate our core model railway services. We use your details to:

• Process hobby shop orders and arrange delivery or collection.
• Communicate updates regarding custom layout construction progress.
• Manage club memberships, workshop scheduling, and event access.
• Respond directly to your questions, support requests, and general enquiries.

4. Data Protection & Sharing

Gauge & Grain implements appropriate physical and digital security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We never sell your personal information to third parties. Data is only shared with trusted service providers necessary for our operations, such as secure payment processors or delivery couriers.

5. Your Rights

You have the right to request access to the personal data we hold about you, ask for corrections to inaccurate information, or request the deletion of your data entirely. If you wish to exercise any of these rights regarding your club membership, shop account, or custom build files, please reach out to our team using the contact details provided below.